Our cancellation policy

We ask you to realize that when you forget your appointment or fail to cancel with enough notice in advance, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive our services.Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24 hours notice.

Our Policy:

A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 50% of the booked services.

Should you arrive more than 15 late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.

A credit card will be required to make an appointment. Cancellation fees will be charged to the card you provide.

In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.

We realize that emergencies occur. If you do need to cancel or reschedule your appointment, we simply request that you inform us at least 24 hours in advance. If the booking was made for the same day, we require at least 3 hours’ notice.

If we have to unexpectedly cancel your appointment, no fee will be charged and we will reschedule you as quickly as we can.

Cancellations that do not meet the above requirements will result in a fee charged to the credit card on file or added to your next booking.